Frequently Asked Questions
Product & Craftsmanship
Q: What materials are your rings made from?
A: All our rings are crafted from 925 sterling silver. Select designs are available in gold upon request—reach out through our Ring Tailoring Form to explore bespoke options.
Q: Are your rings suitable for daily wear?
A: Yes, our rings are designed to be durable. However, due to the sculptural details and finishes, we recommend removing them during intense physical activity or while handling heavy machinery.
Q: What finishes do you offer?
A: We offer several finishes including Fallen (patina), Wraith (silver blasting), Revenant (multiple dark variations), and Eternal (multi-layered luxury). Each finish is designed to bring out unique textures and moods in the piece.
Q: Can I customize my ring?
A: Yes. From gemstones to finish types, we offer a range of customization options. You can explore what's possible by visiting our Ring Tailoring page, and if you have something specific in mind, feel free to use our Ring Tailoring Form to discuss your vision directly with us.
Gemstones & Custom Orders
Q: Are your gemstones ethically sourced?
A: Yes. At Immortal Jewellery, we are committed to using natural gemstones that are ethically and responsibly sourced. Our gemstones are sourced through trusted suppliers who uphold strict standards regarding labour, environmental impact, and responsible mining practices.
Q: Can I request a specific stone?
A: Absolutely. Whether it’s a birthstone, heirloom gem, or a colour you resonate with—we can help bring it to life.
Q: Do you make custom designs from scratch?
A: We occasionally take on select custom commissions. If you have a concept in mind that goes beyond our existing ring tailoring options, we’d love to hear about it. Feel free to reach out and share your ideas—our team will review your request and let you know if it's something we can bring to life.
Shipping & Delivery
Q: Where do you ship?
A: We offer free worldwide shipping on all orders. No matter where you are, we'll deliver directly to your door at no extra cost. Please note that international orders may be subject to customs duties or import taxes depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the purchase price.
Q: How long will it take to receive my order?
A: Our rings are made-to-order. Please allow 5-7 weeks for crafting, plus shipping time depending on your location.
Q: Why might my order to the European Union be slightly delayed?
A: We are currently updating our processes to comply with the European Union’s new General Product Safety Regulation (GPSR). While we work to meet these new standards, orders shipping to EU countries may experience slight delays. We appreciate your understanding and are committed to ensuring your purchase fully meets the latest safety and quality requirements.
Q: Will I receive tracking information?
A: Once your order ships, you’ll receive a confirmation email with a tracking number.
Q: Why am I asked for a phone number at checkout?
A: Providing a phone number at checkout is completely optional. We recommend it as it helps ensure smooth delivery — couriers like DHL often send real-time updates or may need to contact you if there are any issues with your delivery.
Rest assured, your phone number will only be used for shipping purposes and will never be used for marketing.
Q: Will I have to pay VAT, customs duties, or import taxes on my order?
A: Depending on your country, you may be required to pay VAT, customs duties, or import taxes when your order arrives. Some regions (such as the European Union, Canada, and Australia) may collect taxes before delivery. These fees are determined by your local government and are separate from the purchase price. We recommend checking your country’s import rules if you are unsure.
Q: Are there any countries you currently do not ship to?
A: While we ship to many countries worldwide, we may restrict delivery to certain high-risk regions due to customs challenges, conflicts, or unreliable postal services. If you're unsure whether we can ship to your location, please contact our support team before placing an order.
Returns & Exchanges
Q: Do you accept returns?
A: Due to the handcrafted and customizable nature of our pieces, we typically do not accept returns. However, if there’s an issue with your order, reach out and we’ll make it right.
Q: What if my ring doesn’t fit?
A: Because our rings feature intricate designs that wrap around the entire band, resizing is not possible once the piece has been completed. For this reason, we strongly recommend confirming your ring size before placing your order. If you're unsure, feel free to contact us for guidance—we're happy to help you find the right fit in advance. Please note that due to the custom nature of our pieces, we do not offer refunds or exchanges for sizing issues after delivery.
Sizing & Care
Q: How do I care for my ring?
A: Avoid exposure to harsh chemicals or extreme moisture. Patina finishes will evolve over time—this is part of their character. For full care tips, visit our blog post on ring maintenance.
Q: How do I find my ring size?
A: You can use our ring sizing guide, but it's always best to visit a local jeweller for an accurate measurement.
Q: Should I create a buffer when selecting my ring size?
A: Yes, we recommend creating a slight buffer. Because our rings feature wider bands and thicker designs, sizing up by half a size can provide added comfort and ensure a better fit, especially for all-day wear.
Miscellaneous
Q: Where is IMMORTAL JEWELLERY based?
A: We are proudly based in the United Kingdom, with a network of artists and makers who contribute to our vision.
Q: How are prices displayed on your website? Will they match my local currency?
A: Prices are shown in your local currency based on your location. If we’re unable to detect your currency, prices will default to £ GBP (British Pound Sterling). You can also manually select your preferred currency at the bottom of the site.
At checkout, you'll be charged in your local currency if it’s supported by our payment system. The final amount is based on live exchange rates and local taxes at the time of purchase, and may vary slightly depending on your bank or payment provider’s conversion rates or fees.
If you have any questions about pricing, currency, or your order, feel free to get in touch with us.
Q: Are your rings hypoallergenic?
A: Our 925 sterling silver is generally safe for most skin types. However, those with extreme metal sensitivities should consult with us or a dermatologist before purchase.
Q: Is your packaging eco-friendly?
A: Yes. We use FSC-certified packaging materials, which are sustainably sourced and recyclable.
Q: Can your rings be worn by children or teenagers?
A: Our rings are designed for adults. Due to the intricate features like horns and swords, they are not recommended for wearers under 18.
Q: Is your jewellery considered fine or fashion jewellery?
A: We blur the line between fine and art jewellery. Each piece is hand-finished and designed to be worn or displayed as a sculptural statement.