At IMMORTAL JEWELLERY, we are committed to ensuring the safe, secure, and efficient delivery of your jewellery. Our detailed shipping and customs policies will help you understand the process, timelines, and responsibilities involved when ordering from us.
Production Lead Time
All our jewellery is Made-to-Order, which means each piece is carefully crafted to meet our high standards. The estimated production time is 5-7 weeks before your order is ready for shipment. However, this timeframe may vary depending on:
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The complexity of the design
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The availability of materials
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Our current production workload
Additional Production Time
Jewellery that includes precious gemstones, plating (gold, rhodium, ceramic), or customizations may require additional time to ensure the highest quality finish.
Shipping Partners
We partner with DHL Express to provide secure and efficient worldwide shipping.
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Fully Tracked Shipping – Real-time tracking updates ensure you can monitor your package every step of the way.
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Signed-for Confirmation – A signature is required upon delivery, ensuring that your order reaches you securely.
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Comprehensive Insurance – Each shipment is fully insured, offering peace of mind in case of unforeseen transit issues.
Our partnership with DHL Express reflects our dedication to providing a seamless shipping experience, prioritizing security and timely delivery.
Courier & Delivery Timescales
DHL Express Delivery (UK – Monday to Friday)
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Delivery across England, Wales, Scotland, and Northern Ireland takes approximately 1-2 working days once dispatched.
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Note: The production lead time still applies before shipping.
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DHL does not guarantee delivery on Saturdays or Sundays.
DHL Express Delivery (Europe & International Orders)
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Europe: Estimated delivery within 2-3 working days after dispatch.
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Rest of the World: Estimated delivery within 3-6 working days, depending on the destination country.
Note for European Union Customers
Please be aware that orders shipping to the European Union may experience slight delays as we update our processes to ensure full compliance with the General Product Safety Regulation (GPSR). We are actively working to meet these new requirements and appreciate your patience and understanding during this period.
Customs & Import Taxes for International Shipments
For customers outside the UK, please be aware that customs fees and import taxes may apply when your order arrives in your country.
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Customs duties and import fees are determined by your country’s regulations and must be paid directly to the courier before receiving your package.
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DHL will contact you via the details provided in your order to inform you of any required fees.
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IMMORTAL JEWELLERY is not responsible for any customs-related delays or charges.
Unpaid Fees & Unsuccessful Deliveries
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If customs fees remain unpaid, or the recipient is unavailable after multiple delivery attempts, the package may be returned to us.
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Customers are responsible for:
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Original shipping costs
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Any customs fees incurred
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Return shipping charges
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If the return fees exceed the total order value, the package will be abandoned, and no refund will be issued.
We strongly recommend checking your country’s customs regulations before placing an order to avoid unexpected costs or delays.
Ensuring a Smooth Delivery
To help ensure a hassle-free delivery process:
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Double-check your shipping address before confirming your order.
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Monitor your tracking updates to stay informed on your package's status.
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Respond promptly to any communication from DHL regarding customs fees or delivery attempts.
Need Assistance?
We are always happy to assist you with any questions regarding shipping, delivery, customs, and damaged or lost packages. Please feel free to contact our support team for further assistance.
At IMMORTAL JEWELLERY, we are dedicated to ensuring that your experience is as smooth and enjoyable as possible. Thank you for trusting us with your exquisite jewellery pieces. For more detailed information, please view our full shipping policy.
Log Entry 0052T
The relic does not arrive when expected. It arrives when it is ready to be received.